*By making an appointment with us or getting a laser treatment, you shall be deemed to agree to our clinic policy. We would like to ask you to respect our clinic policy for us to respect you as our clients.
COVID-19 Safety Policy
To comply with the Government COVID-19 Safety Guideline, our clinic implements the followings:
The clients are required to get touchless fever screening, wear mask and no make-up/sunscreen/lotion on each visit.
The clients are responsible for cancelling or rescheduling the appointment(s) by texting immediately if they have any of the following symptoms: fever (>37.3C), cough and sore throat.
The clients are required to come alone to our clinic. If they have someone with them, we would like to ask the clients to have him/her wait near the building.
Cash payments cannot be accepted. Credit/Debit cards/Online payments are accepted.
If this is your first visit or first appointment, you MUST book “FIRST VISIT LASER (Applicable Price)”. If this is your first visit or first appointment and you book an appointment other than “First Visit Laser”, your appointment will be cancelled regardless of your getting a confirmation email.
No first visits & no any first appointments on Saturdays. If this your first visit or first appointment and you book an appointment other than “First Visit Laser”on a Saturday, it will be regarded as appointment system abuse and the appointment will be cancelled with a penalty of $99 regardless of your getting a confirmation email.
At your first visit please arrive 10 minutes earlier than your appointment time for filling up a Registration form. We would like to ask you to find an instruction on the reception desk to fill it up prior to your appointment time or your laser time duration needs to be adjusted for the next client on time. We have appointments every 20 minutes.
If you do not get a laser treatment at your first visit, you must pay a consultation fee of $79.
How to make an appointment
- most convenient, fastest and error-free way of booking
(2) Texting legal full names, cell phone number and email address to 778-870-SKIN (7546) to request a booking
LEGAL full names, email address and cell phone numbers are required for booking.
Each client should use her/his own email address, cell phone and name to avoid errors on booking.
Cell phone number is required for text reminder purposes.
Booking/rescheduling/cancellation process cannot be completed without a confirmation email. If you don’t get a confirmation email after booking/rescheduling/cancellation, that means your booking/rescheduling/cancellation process has not been completed.
It is your responsibility to notify us immediately only by text message to 778-870-SKIN(7546) to avoid possible late rescheduling/cancellation/no-show fee(s) if you recognize any appointment error(s) in confirmation/reminder/rescheduling/cancellation emails/text messages.
Even though your appointment has been confirmed, it could be adjusted automatically backward/forward within 20 minutes.
How to reschedule/cancel an appointment
If you would like to reschedule or cancel your appointment, please send a TEXT MESSAGE ONLY to 778-870-SKIN(7546). Requests for rescheduling/cancellation CANNOT be processed through ways (emails, voice mails etc.) OTHER THAN text messages. Such cases will become no-shows.
Booking/rescheduling/cancellation process cannot be completed without confirmation email(s). If you don’t get a confirmation email after booking/rescheduling/cancellation request, that means your booking/rescheduling/cancellation process has not been completed. In such cases you have to text to 778-870-SKIN (7546) immediately to avoid a no-show fee.
Late Rescheduling/Cancellation/No-show Fees
If you reschedule or cancel your appointment less than 48 hours before appointment "FOR ANY REASON", you are subject to a late rescheduling/cancellation fee of $49 per appointment "WITHOUT EXEPTION". If you don't show up for any type of appointments "FOR ANY REASON", you are subject to a no-show fee of $99 per appointment "WITHOUT EXEPTION". Our prices are based on no late rescheduling/cancellation/no-shows. We need your understanding that this policy is to keep our prices low and competitive.
If you book another appointment online for yourself to reschedule/cancel your current appointment and you do not give a 48 hour notice for rescheduling/cancelling your current one by texting, you are subject to the above late rescheduling/cancellation fee per appointment.
Appointment System Abuse
More than one appointment for one client within 3 business days or name change/modification when booking will be regarded as appointment system abuse and all the appointments will be cancelled with a penalty of $99 per appointment.
If you book ANOTHER appointment online for yourself to reschedule/cancel your CURRENT appointment, you must do so after you text us for cancellation and get a confirmation email saying "Your current appointment has been cancelled". Or it will be regarded as appointment system abuse and all the appointments will be cancelled with a penalty of $99 per appointment.
We have appointments scheduled every 20 minutes. If you are late for your appointment by more than 10 minutes, your appointment will be rescheduled automatically for another available time on the same day or another available date and you are subject to the above late rescheduling/cancellation fee of $49 to minimize putting next clients behind schedule.
Snow or icy roads
When the weather forecast is for snow or icy roads on your appointment day, please cancel or reschedule your appointment 48 hours prior to the appointment to avoid a late rescheduling/cancellation fee of $49 per appointment for any reason.
We cannot take phone calls and we would like to ask you to text instead of calling.
You can text to 778-870-SKIN (7546) for question/request (appointment). We try to answer your text within 5-7 business days, but depending on the number of clients on-site or texting volume, ANY texts may not be answered. We reserve the right to choose not to answer. Our clinic is not a medical facility and we offer cosmetic treatments only.
Package/Gift Certificates Purchase
Packages/Gift Certificates sale is final and non-refundable for any reason. Packages/Gift Certificates are transferable to your friends or family. Packages expire in 365 days and $100 Gift Certificates expire in 90 days after the purchase date. Upcoming price increase will not affect the package price you are now buying. You buy 10 sessions and get 11th session free.
Our prices have increased little by little ($10-20) a few times a year since the opening in January 2017. Thank you for your understanding we need to raise our prices until they reach the fair market price and this is one of our business strategies.
On-site Security Systems (Video & Audio)
Our clinic is under video & audio surveillance for CONTINOUS 24/7 recording & 60 MONTHS STORAGE
to protect our business & clients.
Results & Side effects
It is the professional ethics that we don't guarantee laser treatment results. And there is no laser treatments with no side effects.
Top-class Lasers, Dermatologist from South Korea, Good prices
We reduce our operating expenses such as office rent and personnel expenses in order to pass the savings on to our customers. We are proud of playing fair with the clients and competitive prices.
We accept Debit/Credit cards/Online payments. We do not encourage our clients to pay cash.
Service(s) will be refused
We reserve the right to refuse service(s) including booking at our sole discretion without notice in any of the following circumstances:
- Clients seem to have unrealistic expectations for treatment results.
- Clients request strong treatment(s) which have higher risk of side effect(s).
- Clients request service(s) which we don't provide with.
- Clients request illegal service(s).
LASER machines must be appoved by Health Canada by law
Every single LASER machine used in Canada must be approved by Health Canada.
LASER machines must be approved by CSA
It is not allowed by law to use, import or advertise LASER machine which is not approved by Canadian Standard Association (CSA) to protect the safety of customers.
Laser clinics must obey the Zoning Bylaw
It is a serious offence to use Laser machines where it is not allowed to by Zoning Bylaw. Customers can sue persons performing Laser and their business for using Laser in residential area where it is not allowed to use Laser or operate business by law.
Health Professions Act
Health Professions Act
College of Naturopathic Physicians of BC
College of Chiropractors of BC
Code of Conduct
Scope of Practice
Limitations and Conditions
Blackmail/Extortion, Defamation(Libel/Slander) and False Accusation etc.
We take strong legal actions against Blackmail/Extortion, Defamation(Libel/Slander) and False Accusation etc. for our business to survive.