CLINIC POLICY

*By making an appointment with us or getting a laser treatment, you shall be deemed to agree to our clinic policy. We would like to ask you to respect our clinic policy for us to respect you as our clients.

 

COVID-19 Safety Policy 

 

To comply with the Government COVID-19 Safety Guideline, our clinic implements the followings: 

The clients are required to get touchless fever screening and wear mask and no make-up/sunscreen on their visits.

The clients are responsible for cancelling or rescheduling the appointment(s) by texting immediately if they have any of the following symptoms:  fever (>37.5C), cough and sore throat.

The clients are required to come alone to our clinic. If they have someone with them, we would like to ask the clients to have him/her wait near the building.

Cash payments cannot be accepted. Credit/Debit cards/Online payments are accepted.

First Visit 

At your first visit please arrive 10 minutes earlier than your appointment time for filling up a Registration form. We would like to ask you to fill it up in the waiting area prior to your appointment time or your laser time duration needs to be adjusted for the next client on time. We have appointments every 20 minutes.

How to make an appointment 

(1) BOOK ONLINE at KoreanLaser.ca     

    - most convenient, fastest and error-free way of booking

 

(2) Texting legal full names, cell phone number and email address to 778-870-SKIN (7546) to request a booking

Booking (Online/Texting)

LEGAL full names, email address and cell phone numbers are required for booking. 

 

Each client should use her/his own email address, cell phone and name to avoid errors on booking. 

Cell phone number is required for text reminder purposes. 

 

Booking/rescheduling/cancellation process cannot be completed without a confirmation email. If you don’t get a confirmation email after booking/rescheduling/cancellation, that means your booking/rescheduling/cancellation process has not been completed. 

It is your responsibility to notify us immediately only by text message to 778-870-SKIN(7546) to avoid possible late rescheduling/cancellation/no-show fee(s) if you recognize any appointment error(s) in confirmation/reminder/rescheduling/cancellation emails/text messages.

Even though your appointment has been confirmed, it could be adjusted automatically backward/forward within 10 minutes. 

How to reschedule/cancel an appointment 

​If you would like to reschedule or cancel your appointment, please send a TEXT MESSAGE ONLY to 778-870-SKIN(7546). Requests for rescheduling/cancellation CANNOT be processed through ways (emails, voice mails etc.) OTHER THAN text messages. Such cases will become no-shows. 

Booking/rescheduling/cancellation process cannot be completed without confirmation email(s). If you don’t get a confirmation email after booking/rescheduling/cancellation request, that means your booking/rescheduling/cancellation process has not been completed. In such cases you have to text to 778-870-SKIN (7546) immediately to avoid a no-show fee. ​

Late Rescheduling/Cancellation/No-show Fees

 

If you reschedule or cancel your appointment less than 48 hours before appointment "FOR ANY REASON", you are subject to a late rescheduling/cancellation fee of $45 per appointment "WITHOUT EXEPTION". If you don't show up for any type of appointments "FOR ANY REASON", you are subject to a no-show fee of $89 per appointment "WITHOUT EXEPTION". Our prices are based on no late rescheduling/cancellation/no-shows. We need your understanding that this policy is to keep our prices low and competitive. 

If you book another appointment online for yourself to reschedule/cancel your current appointment and you do not give a 48 hour notice for rescheduling/cancelling your current one by texting, you are subject to the above late rescheduling/cancellation fee per appointment.

More than one appointment for one client within 3 business days will be regarded as appointment system abuse and all the appointments will be automatically cancelled with a penalty of $89 per appointment. 

Late Arrival  

We have appointments scheduled every 20 minutes. If you are late for your appointment by more than 10 minutes, your appointment will be rescheduled automatically for another available time on the same day or another available date and you are subject to the above late rescheduling/cancellation fee of $45 to minimize putting next clients behind schedule.

 

Phone calls

 

We cannot take phone calls and we would like to ask you to text instead of calling.

Free Text Consultation/Question

 

You can use Free Text Consultation/Question by texting questions to 778-870-SKIN (7546). The photos cannot show the eyes or any other sensitive areas to protect your privacy. We try to answer your text questions within 5-7 business days, but depending on the number of clients on-site or texting volume, ANY questions may not be answered. Our clinic is not a medical facility and we offer cosmetic treatments only.

 

Package/Gift Certificates Purchase

 

Package/Gift Certificates sale is final and non-refundable for any reason. Packages/Gift Certificates expire in 365 days (90 days for $100 Gift Certificates) after the purchase date. The packages can be transferred to your friends or family. You buy 10 sessions and get 11th session free.

 

Price policy

Our prices have increased little by little ($10-20) a few times a year since the opening in January 2017. Thank you for your understanding we need to raise our prices until they reach the fair market price and this is one of our business strategies. 

On-site Security Systems (Video & Audio) 

 

Our clinic is under video & audio surveillance for CONTINOUS 24/7 recording & 60 MONTHS STORAGE 

to protect our business & clients. 

Results & Side effects

We don't guarantee the laser treatment results. And there is no laser treatments with no side effects.

Top-class Lasers, Dermatologist from South Korea, Good prices

We reduce our operating expenses such as office rent and personnel expenses in order to pass the savings on to our customers. We are proud of playing fair with the clients and competitive prices.   

Payment methods 

We accept Debit/Credit cards/Online payments. We do not encourage our clients to pay cash. 

Service(s) will be refused

We reserve the right to refuse service(s) including booking at our sole discretion without notice in any of the following circumstances:

- Clients request illegal service(s).

- Clients request service(s) which we don't provide with.

- Clients seem to have unrealistic expectations for treatment results.

- Clients request strong treatment(s) which have higher risk of side effect(s).

LASER machines must be appoved by Health Canada by law

Every single LASER machine used in Canada must be approved by Health Canada.

LASER machines must be approved by CSA

It is not allowed by law to use, import or advertise LASER machine which is not approved by Canadian Standard Association (CSA) to protect the safety of customers. 

Laser clinics must obey the Zoning Bylaw

It is a serious offence to use Laser machines where it is not allowed to by Zoning Bylaw. Customers can sue persons performing Laser and their business for using Laser in residential area where it is not allowed to use Laser or operate business by law.

Health Professions Act

Health Professions Act

College of Naturopathic Physicians of BC

College of Traditional Chinese Medicine Practitioners and Acupuncturists of BC

College of Dental Surgeons of BC

College of Chiropractors of BC

College of Registered Nurses of BC

Legislation

Bylaws

Code of Conduct

Scope of Practice

Limitations and Conditions

Restricted Services

Blackmail and Defamation (Libel/Slander) etc.

We take strong legal actions against Blackmail and/or Defamation (Libel/Slander) etc.

© 2016 by Korean Laser Skin Clinic Inc.